Brand Refresh Checklist: What to Consider Before Making Changes

Andy Zenner
9 min readApr 6, 2023

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If you’re considering a branding refresh for your business, you must understand the implications of such a change and how to make the most of it. A brand refresh is an ideal opportunity to update your entire company name’s look and feel, reinforce your brand message, and reach out to new customers — if done correctly. In this blog post, we’ll look at what you should consider before making any changes to your branding and how to ensure your branding refresh is successful. By the end of this post, you’ll better understand brand refreshes and the steps necessary for making the most out of one. So let’s get started!

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#1 Analyze Your Current Brand

Before embarking on a branding refresh, it’s important to analyze your current brand. This includes assessing all the brand elements that make up your brand identity such as logo, colors, fonts. It is also important to consider the whole brand image and personality of your company — how does it portray itself? Does it come across as fun and personable or professional and serious? Is the branding image strong and clear to your target customers?

Make sure to evaluate the brand messaging, voice, and any other branding elements that define your business. A brand audit can be an effective way of assessing where your branding is at. This will provide insight into which areas need improvement and what could benefit from a full on rebranding efforts or branding refresh.

Once you have identified the main areas for improvement, your branding refresh and implementation plan should be tailored to meet these goals and objectives. This means that it is essential to plan ahead before making any changes.

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#2 Determine What You Want to Change

It’s important to consider how a branding refresh fits with other brand elements of your overall brand strategy. Ask yourself questions such as:

  • What are my core values?
  • Who is my target audience?
  • How do I want them to perceive me?

#3 Evaluate the Impact of Potential Changes

Before making any significant moves, consider how different branding decisions could affect your existing brand. This can be done through market research, focus groups, and customer surveys or by evaluating similar branding changes made by competitors in the past. It’s also helpful to ask yourself questions like:

  • How will potential changes fit in with our current branding efforts?
  • Will this branding refresh strengthen our existing brand or weaken it?
  • Which stakeholders (employees, customers, shareholders) might be affected by the new brand identity refresh process, and how?
Photo by airfocus on Unsplash

#4 Define Your Brand Guidelines

It’s important to ensure you have a clear set of brand guidelines. This is especially relevant for companies with existing customers, as any changes to the branding could cause confusion or even alienate them.

Your visual identity should be more than just a logo; it should also include colors, fonts, and any other design elements that will define the look and feel of your brand. These elements and color palette should be consistent across all branding materials, such as websites, advertisements, product packaging, etc., to ensure that customers recognize your company instantly.

A brand refresh strategy is also an essential part of a brand refresh. It will guide how to roll out the changes and ensure they’re communicated consistently across all internal and external communications channels. This should include details such as who needs to be informed of the changes, when the branding and marketing materials need to be updated, and what steps are required to ensure the branding refresh is successful.

Photo by Patrick Perkins on Unsplash

#5 Consider the Timing and Phasing of Implementation

Once you know what branding changes need to be made, start breaking them up into achievable phases and set deadlines for their completion. This will help keep the branding refresh on track while ensuring that each phase is done properly. It’s also important to re-evaluate your branding goals throughout the process, as they may change as the branding refresh progress.

Don’t forget to factor in market changes and competitive analysis that could impact your brand refresh. Make sure you assess any new trends or customer demands that could mean a need for adaptation in your branding. If large-scale industry changes happen, consider how they will affect your branding strategy and adjust brand positioning accordingly.

Photo by Brands&People on Unsplash

#6 Communicate the Refresh to Your Target Audience

Notifying your target audiences will help ensure they have the most up-to-date and accurate information about your company and reinforce their trust in you. Establish channels for communication such as email campaigns, social media channels, posts, or newsletters to inform your current and potential customers of the changes to come. You can also use these channels to showcase your updated branding and explain the reasons behind it and provide them with easy access to more information.

Keeping key stakeholders in the loop is also important. Involve them in the brand refresh process so they know why changes are being made and how they might be affected. Showing that you value their feedback and input can help build relationships and strengthen loyalty.

Photo by Melanie Deziel on Unsplash

By actively communicating the new brand refresh to your audience, you set yourself up for a successful transition and let them know why it is important. Clear communication will ensure everyone has the right expectations and understands how this branding shift could impact them. Doing so will create a smoother transition and help maintain customer trust.

#7 Monitor and Adjust as Necessary

Once you have completed a brand update or refresh, monitoring and adjusting as necessary is important. Doing so will help maintain your brand’s loyalty and update its market position and target audience. Monitoring involves keeping track of customer feedback and metrics associated with advertising campaigns. It also regularly reviews branding elements such as the new logo used, website design, content, and branding materials.

Adjusting as necessary is changing branding elements when they are no longer effective or efficient. This could include refreshing designs, updating content, changing branding messages or strategies. It is important to regularly review your brand and make adjustments that ensure you stay relevant, remain up-to-date with trends in your industry and that you are successfully reaching your target audience.

Photo by Krisztian Tabori on Unsplash

#8 Leverage Experienced Professionals for Assistance

A branding expert will be able to provide insights into how customers perceive your brand and what changes need to be made to ensure that your branding is current and effective. They will also have experience with branding and can help you to develop a branding strategy that works for your business. Additionally, they can work with you on branding goals, such as your sales teams increasing awareness of your brand or developing more effective messaging. A branding agency is an invaluable resource when it comes to making sure a branding refresh goes smoothly.

Photo by charlesdeluvio on Unsplash

At the same time, you’ll also want to collaborate with other professionals, such as graphic designers, web developers, and content writers, who can help you to bring your brand story and branding vision to life. These professionals can also provide valuable insights into what branding elements will most effectively achieve your desired outcomes.

Conclusion on Successful Brand Refresh

The brand refresh process can be a daunting undertaking. It requires a comprehensive understanding of your existing brand and core identity, what you want to change, and how those changes will affect the perception of your brand in current marketplace. It also requires careful consideration regarding timing and phasing.

Ultimately, the most successful brand refreshes involve a comprehensive understanding of branding goals and considerations. By taking the time to analyze your current brand, determine what you want to change, evaluate the potential impact of any changes, define branding guidelines, consider timing and phasing out the refresh, communicate it effectively to your audience, and monitor and adjust as needed — you can ensure that your branding refresh is successful and ultimately helps to achieve your branding goals.

FAQ

Q: What’s the difference between a brand refresh and a complete rebrand?

A: A brand refresh is updating your existing brand to make it look and feel more modern while remaining true to the key elements that make up your original branding. This could include updating the logo design, revising the website, or refreshing content. A complete, rebranding process is a much more enormous undertaking — it involves completely changing a brand’s look, feel, messaging, and positioning. This process includes redefining the mission and vision of the company as well as creating a brand-new identity to convey these changes. A complete rebrand requires extensive research and strategy to ensure it accurately reflects the company’s new direction.

Q: When is it worth refreshing your current brand?

A: When the market or industry changes, refreshing your current brand is often worth refreshing to ensure that you remain relevant and are communicating the right message. When customer feedback indicates room for improvement in branding materials, messaging, or positioning, a brand refresh may be necessary to meet these new needs or expectations. It can also help to keep your brand feeling fresh and engaging. Ultimately, it is worth refreshing your current brand when changes need to be made to align the branding with customer needs or market trends.

Q: What are some tips for a successful brand refresh?

A: Some tips for a successful brand refresh include: understanding what you want to change,

  1. setting up realistic goals and expectations,
  2. understanding the potential impact of changes,
  3. defining branding guidelines,
  4. considering the timing and phasing out the refresh,
  5. communicating the changes to your audience,
  6. monitoring and adjusting as necessary,
  7. leveraging experienced professionals for assistance,
  8. taking the time to research current trends in your industry can help you develop a strategy that works for your business,
  9. collaborating with other professionals, such as graphic designers, web developers, and content writers, can help you bring your brand story and vision to life.

Q: What are the benefits of a successful brand refresh?

A: The primary benefits of a successful brand refresh include increased customer loyalty, improved market position, more effective messaging that resonates with customers and target audience, and an overall refreshed look and feel. A successful brand refresh can also make it easier to stand out in a crowded marketplace and open up new opportunities for growth. It can help you maintain the trust and loyalty of existing customers while generating more interest from potential customers. Finally, it helps create an identity distinct from competitors and enables refresh your brand and company to be better remembered by customers.

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Andy Zenner
Andy Zenner

Written by Andy Zenner

Seasoned UX designer and amateur writer – andyzenner.com

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